Welcome Universaljacket. We ask that you carefully read the following terms of service before ordering from us.
Use of Website: Universaljacket is intended for personal and non-commercial use only. You may not use the website for any other purpose without prior written consent.
User Accounts: To purchase on Universaljacket, you may checkout as a guest or need to create an account at some point. You are responsible for maintaining the confidentiality of your account information and all activities that occur under your account.
Products: Universaljacket offers a wide range of products for sale. We make every effort to ensure that the information on our website is accurate and up-to-date, but we cannot guarantee that all information is error-free. Product media showcased on our website may not precisely depict or represent the actual products, in which case it is intended for illustrative purposes only and to serve as examples.
Product Availability: All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your available order and refund the rest. When that item becomes available, we will send you the rest of your order upon new order with free shipping for that specific order.
Pricing and Payment: All prices are in USD, and we won’t collect any sales tax or VAT(Valued Additional Tax) from customers.
UniversalJacket.com accepts PayPal and all major credit cards, including Visa, Mastercard, American Express, Visa Electron, and Maestro.
Processing of Orders: Products from Universaljacket may need preparation during the processing stage. Products may need to be assembled or packaged on demand after placing an order due to inventory status, so it might take a bit longer to deliver them to you. In those cases, making products on demand helps reduce overproduction and waste. Orders will be processed during work days only.
The following are timeframes for ordering from us:
- Working days are from Monday till Friday.
- Order preparation and processing, 4-6 days
- Return request time for unsatisfied purchase, 30 days from delivery date.
- The right to cancel is valid within 24 Hours. Otherwise, after 24 hours conditions will apply
- The total Refund frequency allowed is once (1) per 30 days; requests that meet this criterion will only be granted if damaged on arrival.
- Refunds will be processed within approximately 7 to 10 business days after we receive your return.
- A refund will be made to your original payment method.
- The customized jackets will not be returned, as it is made explicitly on request.
- We only exchange products if they are damaged or have size issues.
Shipping and Delivery: We provide FREE shipping for all products. So you don’t have to pay any shipping charges.
Communication: Email via firstname.lastname@example.org is our main designated contact channel for all correspondences related to order support, requests, refunds, returns, etc. This is for quality control, increased efficiency, and reduced response time. Please include:
- The order number is in the email subject.
- A description of the support needed.
- Any supporting documents.
Our email response time is within 1 to 2 work days, which may vary during weekends, holidays, etc.
Returns and Refunds: If you receive a damaged or defective item, you must contact us within 30 days from delivery or later, and your request will not be granted. If you are unsatisfied with your purchase, you may return the item within 30 days for a refund or exchange, provided the item is unused and in its original packaging. Please email us before starting the return process. Moreover, a customer can only receive one full refund for any reason per month.
Non-Refundable Items: Some items are non-refundable, including but not limited to gift cards, food-related items, and personalized or customized products. Please check the product description for any eligibility restrictions.
Intellectual Property: All content on Universaljacket, including text, images, and logos, is the property of Universaljacket and is protected by copyright and other intellectual property laws.
Limitation of Liability: Universaljacket is not liable for any damages arising from using our website and the products sold on our website, including but not limited to direct, indirect, incidental, punitive, and consequential damages. The products must be used as intended and what is considered normal usage. Universaljacket is not liable for any damages from the misuse of our products.
Modification of Terms: Universaljacket reserves the right to modify these terms of service without prior notice. It is your responsibility to review these terms periodically for any changes. And use the live information currently on the website, including description, prices, shipping costs, text, images, and logos.
For more information, contact us:
Address: 139 Williams St, San Leandro, CA 94577, USA
Phone: +1 (313) 634-5130