Universal Jacket is an online shopping platform that promises to follow every policy featured on our website, and we never misguide our customers as we never want to lose our valuable customers. At first, we believe in serving every buyer with the best and most reliable services. Thus, we have created this flexible return and exchange policy to benefit and satisfy our clients. We strictly follow the 30-day Easy Return and Refund Policy with a few terms and conditions.
Eligibility for Refunds: We offer refunds on product returns that are unused, undamaged, and in their original packaging. To be eligible for a refund, the return request must be initiated within 30 days from the delivery date with the order number or copy of the receipt. Contact us at email@example.com before returning or shipping to the return address.
Refund Process: To initiate the refund process, please get in touch with our customer service team at firstname.lastname@example.org. We will provide you with a return shipping label and instructions on returning the item. Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original payment method.
Non-Refundable Items: Some items are non-refundable, including but not limited to gift cards, food-related items, and personalized or customized products. Please check the product description for any eligibility restrictions.
Shipping Costs: Shipping costs, where applicable, are non-refundable unless the item is defective or damaged upon arrival.
Refunds Processing Time: Refunds may take up to 7-14 business days to process, depending on your original method of payment and your financial institution.
Refund Frequency: A customer can only receive one full refund, for any reason, per month. The following/next refund request will be denied within one month. Exceptional cases are subject to review at our discretion on a case-by-case basis.
At a Glance
We are committed to getting you a perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.
- All returns are accepted within 30 days after delivery. Once this timeline is over, we will not be responsible for any returns or refunds.
- To get approval for a return, email us at email@example.com (within 24 hours) of receiving the parcel.
- Mention your name, order number, and email address, attach photos of the product you have received, and state the reason for return. Our sales representative will get back to you within 1 to 2 work days, which may vary during weekends, holidays, etc, to serve you best.
- Once you approve the return, we will provide you with our Warehouse address. Buyers are requested to send the package and share the Tracking Number.
- The product must be unused, in excellent condition, and its original packaging. Otherwise, we do not accept your return; no refund or exchange will be given.
- Traceable pre-paid shipping methods apply to all packages. The buyer will be liable to pay the shipping fees.
- The customized jackets will not be returned, as it is made explicitly on request.
For any further questions, contact us at “firstname.lastname@example.org.”
The customer is entitled to a refund/return in the following cases.
- Wrong product received by the customer
- Products have some defects.
- Product damaged in shipping
- Product tampers
- A refund is eligible 30 days from the delivery date, only with proof of purchase found in your order confirmation email.
- Refunds will be processed within approximately 7 to 14 business days after we receive your return.
- A refund will be made to your original payment method.
Do remember that your request for canceling the ordered item should be made within 24 hours of placing an order; otherwise, after 24 hours, the following conditions will apply:
- If you cancel the order before it gets shipped, it will result in a direct 30% deduction from the amount you paid when placing the order.
- Cancellation of the purchased item within 03 business days will result in a direct deduction of 10% from the amount you paid when the order was placed.
- No chance will be left to cancel the order taken or entertained after Seven Business days of order confirmation.
For more information, contact us:
Address: 139 Williams St, San Leandro, CA 94577, USA
Phone: +1 (313) 634-5130