Shipping Policy

Shipping policy

What are the shipping/delivery times?

PROCESSING, TRANSIT, AND ORDER SCHEDULE:

We usually ship our items within 1 – 2 business days.

The average delivery time is 14 – 18 business days.

Delivery method:

  • UPS
  • DHL
  • USPS
  • FedEx

These times are given as an indication, they are the data indicated by the carrier, it is possible in certain circumstances that these times are slightly extended by a few days. You will understand that these deadlines are beyond our control.

We deliver throughout USA.

During Covid19, deliveries may take a little longer.

This period is beyond our control and is necessary to fight against the virus by ensuring 100% secure deliveries.

Orders placed before 12:00PM (GMT-08:00) Pacific Standard Time (Los Angeles)  will be processed the same day. Orders placed after 12:00PM (GMT-08:00) Pacific Standard Time (Los Angeles)  will be processed the next business day.

Shipped from Place:  139 Williams St, San Leandro, CA 94577, USA

Delivery pricing:

  • Free delivery for all items.

What happens next? 

You will receive a confirmation email with the details of your order. This email will contain links allowing you to follow the status of your order or a number to follow the status of your order. 

International delivery method:

  • YunExpress
  • DHL
  • UPS
  • Colissimo

International delivery pricing:

  • Free delivery for all items.

What if I am not available on the day of the order?

Our packages are delivered by carriers who sometimes require a counter signature upon receipt. If this is the case and you are not at the delivery, a card will be issued to your mailbox with information on how to proceed. Packages delivered by post generally do not require a countersignature.

Missing and Lost Products: Please see our return policy here.

Item packaging details 

All of our items are wrapped in  two-way polystyrene (OPP), which has many quality preservation advantages:

  • Withstands high tensile force
  • Preserves heat and light radiation
  • Nontoxic
  • Scentless
  • Ecological
  • Light

Contact us

Phone: +447868697081

E-mail:info@universaljacket.com